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Not able to connect to Managment groups

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HI Team,

I have got the document regarding the Connected Management group,

Scenario - SCOM installed in test and prod environment, Test doesnt have internet facility to route emails to external email address, hence using management group to route the alerts under production environment.

I am implementing all the changes under production Environment

When I tried to add the management group, using an SDK account, Getting an error below

I Have few specific points to ask

1. Is their any firewall issue as both domains are different.

2. I have no clue is the SDK account is different for test and prod ( how to check it)

3. If i have to create a bypass account (other account ) , what is the procedure


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