We promoted a new secondary management server into the RMS role recently. Everything went smoothly, except, when I open the Reporting tab in the Operations Console I get the following error:
"Loading reporting hierarchy failed.
The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content."
When we did the promotion, the existing RMS was healthy, and online, and was demoted automatically. I made sure to update the rsreportserver.config file on the reporting server and update the registry key for DefaultSDKServiceMachine. I followedhttp://technet.microsoft.com/en-us/library/cc540401.aspx closely.
Why is reporting broken?
Thank you!