custom alerts for ticketing system

• I know you can add custom scripts to alerts which can then be emailed out by using this method.

  http://stefanroth.net/2012/04/17/scom-2012-using-alert-customfields/

  But these custom scripts add them on at the end of the alert and i needed them to be added in the middle for our trouble ticket system. It needs to see start of incident and end of incident. Thanks for your help if this can be done. Example:

  :START OF INCIDENT
  Alert: resource exhaustion detected (check virtual memory)
  Source: PTESPSQLPROD01.mtsallstream.com
  Path: Not Present
  Last modified by: System
  Last modified time: 9/26/2014 2:58:20 PM Alert description: Event Description: Cluster resource ‘SharePointAG1_10.45.12.166′ in clustered service or application ‘SharePointAG1′ failed.

  :END OF INCIDENT

  Alert view link: “http://CRDMT015/OperationsManager?DisplayMode=Pivot&AlertID=%7b1be127f5-e004-4296-9692-1d19ffa97e86%7d”
  Notification subscription ID generating this message: {984EBFA8-82AC-316B-4122-CCB03CCD5055}

lars