Hi,
We are using SCOM 2012 R2 and we are trying to send alerts notifications through IM Channel (Server = Lync 2010, Client - Lync 2013), but nothing is happening.
Alerts are generated and notifications are sent by Email Channel, but not by IM Channel.
The configuration of the IM Channel is:
Protocol option: TCP
Authentication Mehtod: NTLM
IM port: 5060
I also tried with this configuration:
Protocol option: TLS
Authentication Mehtod: NTLM
IM port: 5061
I created a run as account, which has a valid SIP address and correctly configured for Instant messaging.
That account is a member of the Operations Manager Administrators role and it is set to be the Notification Account profile.
I was wondering if there is any log files where I can see what is wrong exactly?
Please let me know and thanks in advance!
Thierry